Having worked in IT services for several decades, I’ve conducted many types of outsourcing projects for clients, from Y2K updates to transition teams that take over ownership of a company’s IT department and its assets. On every outsourcing project I’ve participated in, the client has committed one or more of the following 10 antipatterns, causing delayed completion dates, increased costs and scope creep. If you’re eager to bumble your next outsourcing effort, here’s how to get on the fast track to failure.
Antipattern 1. The Big Whim
Don’t evaluate the business case for outsourcing.An April 2005 study by Deloitte Consulting found that almost 50 percent of respondents didn’t formally evaluate the business case for outsourcing. A methodology should include your strategic reasons for outsourcing (such as improving business focus, gaining access to novel capabilities, accelerating reengineering efforts, or sharing or transferring risks). It should also cover your business reasons for outsourcing (such as reducing operating costs, making capital funds available or accessing resources not available internally).
Read more at:
http://www.sdmagazine.com/documents/s=821/sdm0510e/