There’s an old adage that says the best time to make a change is when things are going well. What this suggests is that, too often, we wait until things start weakening to make a change. Over a year ago, I decided that my company might be better served by evaluating our position when things are going smoothly—to look for opportunities to make things better and to anticipate events that could create adverse effects.
Our business involves managing compliance among insurance carriers, agents and state regulators. While that sounds simple enough, it is a very complex industry below the surface. Much of what we provide our customers is the management of these complexities by keeping track of regulatory changes and providing tools to manage compliance. However, the way in which we delivered these services was equally complex, and not particularly scalable. We called the shots, and good things happened, but we weren’t organized for accepting and processing feedback from our customers, not to mention the market as a whole.
See more clearly at:
http://www.journyx.com/rss/redir/cworld-changefocus.html