Over the past 16 years of being paid to make computers and people work together in perfect harmony, I have collected a number of incidents that make me wince and blush in embarrassment when I think of them. The mistakes I’ve made fall roughly into three categories: technical, political, and career management. Here, in no particular order, are my most outstanding screw-ups and the lessons I have, I hope, learned.
#1: Accidentally deleting the VP’s files without having a backup. I don’t even remember how I did this. Not only did I delete the files, but it wasn’t until the format was in process that I realized my mistake. I spent a nervous 30 minutes deciding how to deal with the situation. Should I lie and try to shift the blame? I couldn’t blame any other person, as I was the whole IT department. Should I just return his computer and act dumb? “Well, the files were there when I gave the computer to you.” Nothing I could think up felt right. In the end, I simply walked into his office, handed him his computer,and confessed, “I have screwed up. I deleted all your files and have no means of getting them back. It was completely my fault.” Silence. Then: “Okay. Please be more careful in future.” That was it. That was all he said. I could’ve kissed his feet, my feeling of relief matched only by the feeling of abject stupidity and incompetence.
Lesson learned? BACK UP BACK UP BACK-UP. Never delete, move, modify, upgrade, update, patch, flash, or format without making at least one backup. I have never knowingly lost a file since.
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