Shaygan Kheradpir, CIO at Verizon Communications Inc., gets several mostly cordial instant messages each day from line-of-business workers — like customer service representatives — asking for help with their IT systems.
Kheradpir, whose IM address is available to all of the company’s 250,000 employees, largely credits the company’s four-year-old service-oriented architecture (SOA) for a comfortable relationship between Verizon’s IT and business groups. He said the SOA has eased low-level technical work, giving IT developers more time to work with end users when building applications.
Verizon’s CIO spoke at the BEAWorld 2006 conference, held here last week, where he and other users said they are expanding their focus on SOA and eyeing an emerging set of tools that promises to better nurture the relationship between business and IT, which has often been thorny.
At the conference, San Jose-based BEA brought out a new middleware offering, SOA 360, that includes components aimed at improving companywide collaboration on development projects.
Read more at: Computerworld