Golf balls run amok and ping around a warehouse in an amusing new DHL commercial. A distraught warehouse manager phones the shipping giant to reroute correspondence and packages, while a booming voice pledges that DHL has adopted a renewed focus on customer service — a promise that will extend clear down to IT personnel manning help desks and scrambling to provide technical support.
IT hiring figures are expected to dip slightly in the coming year, so you’ll be getting a flood of résumés for every job opening you have. From those, hiring executives will pluck people with the strongest combination of technical and business skills. For instance, knowing how to help a call center agent navigate malfunctioning pop-up screens will no longer be enough. Instead, DHL and other big companies want tech support staffs to prioritize and understand why jumping on a problem quickly is a mission-critical must.
Read more at: Computerworld