Q: Here I am in my first day as an IT manager after a stellar career as an individual performer. What’s going to shock me?
A: One thing is that there is a lot more to be learned than you had anticipated. The gap between what you know and what you need to know is greater than you thought, and you will need to learn while doing. Another thing: IT people who are technical often assume that their technical knowledge is going to be enough — “I am the most expert of the tech experts and will use my technical judgment to deal with difficult problems.” Yes, but there will also be human problems where your technical talents are not the ones needed.
The other shock is how negative this all feels. The problems are those others couldn’t solve. Only the things that are broken come to you.
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