There’s an excellent book by David Ropiek and George Gray called “Risk,” which explores the perceptions and realities of what we should and shouldn’t worry about. Of course, the overwhelming conclusion is that our fears are misplaced, and we should really worry about our broccoli intake, not snakes, spiders and plane crashes. But we’re human, and snakes, spiders and plane crashes are viscerally more frightening than heart disease.
This got me thinking about the outsourcing debate. The natural instinct is to fear outsourcing. After all, outsourcing is the export of business processes. And if you believe the pundits, this is nothing short of pure evil — the “giant sucking sound” and the wholesale export of jobs. Like snakes, spiders and plane crashes, this is scary stuff.
But should outsourcing be feared?
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